September 2005 Accomplishments

• Implemented patient check-in survey: a form to be completed by patients upon entering their room to insure that rooms meet patient expectations. Results are coming in and will be gathered, tabulated and presented to Hospital Department Heads during upcoming monthly meeting.
• Conferred with the Head of X-Ray to apply for permit of the new 100MA mobile x-ray. At the same time, since the new x-ray has not been tested for travel, the old mobile X-ray, which was relocated to the Urdaneta branch, could be picked up as a back-up for upcoming corporate physical examinations.
• Issues Resolved: Inter-Departmental Issues regarding Joint Venture with GSIS.

1. The GSIS Health Care Program is intended give their members access to premium, high-quality hospital care and is therefore geared towards the use of medical specialists for healthcare needs.
2. At the same time, Lorma Medical Center is committed to making the hospital "specialist-friendly" with policies and initiatives geared towards attracting medical specialists to the hospital.
3. Therefore, GSIS discounts will be given to those who avail medical services from GSIS Accredited Specialists.
4. Exceptions. A GSIS patient who requests a specific resident will have discount privileges. Discounts on prescriptions for Outpatients will still be referred to medical specialists.
5. Issued Memo to such effect.

• Clarified billing for San Miguel Corp. Affiliate physical exam SOA.
• Presented Lorma Health Plan to St. Louis College management.
• Conferred with GSIS representative on status of joint venture. Hospital was commended for being #1 out of all hospitals in number of patients given GSIS discounts.
• Created new GSIS form to track down member and non-member usage of sponsored equipment: EQUIPMENT UTILIZATION FORM
• Submitted annual physical exam proposal to DOLE, Region I.
• Published press release "No. 1 GSIS Hospital in the Philippines!"
• Updated website.
• Special Project. Scaled hospital sign for the review of President, EVP and Board of Directors.
• Complaint Resolution. Due to Onsite X-ray team member's tardiness on the 1st day of Coke-Calasiao APE, GM of Coke complaigned of the tardiness of the Onsite Team. The agreement was 6am, the team arrived at 8:15am. Met with X-ray Dept. Head and Information Head and decided to have a "reminder call" to onsite participants to insure awareness and participation. Also called GM directly, apologized for the delay and vowed to make sure the next day's APE will go well. An estimated 200+ people were expected to undergo this round of APE for San Miguel Corporation.
• Guest of Honor and Speaker at Rotary Club of Agoo. Discussed new Lorma Medical Service offerings and plans for the future.
• Followed up on Accounts Receivable for corporate accounts.
• Delivered state of the Marketing Department presentation during monthly department heads meeting.
• Attended 3rd Conference of Direct Marketing Association of the Philippines.

FOR ILOCOS SCANNING AND IMAGING CENTER - URDANETA

• Drafted and implemented Dengue flyer promoting Dengue Screening at ISIC-MMC.
• Problems Identified:
• X-RAY
  Lack of Permit & requirements to secure permit.
  Lack of staff to operate the X-Ray.
• CT Scan.
  Lack of Permit.
  Led glass is needed for partition. Currently, fibreglass is being used. Led Coat is not enough to secure permit.
  CT Scan keeps breaking down.
  Availability of staff to perform CT Scan.
• Ultrasound.
  Ultrasounds are only done on Wednesdays.
• PhilHealth Status.
  DOH accreditation is necessary in order to get PhilHealth accreditation. In order to get accreditation, an “AUTOCLAVE” is necessary.
• Laboratory.
  Lack of Permit to perform Chemistry procedures.
  Space issues. Added space is necessary to secure the permit.
• Doctor’s Offices.
  Lack of examining table.
• 2D Echo.
  2D Echo machine has a problem. It seems that there are some “color” issues with the current machine.
• Board of Directors convened on Sept. 23, 2005 and resolved the following: 1) CT Scan and Ultrasound services will be retained, as opposed to Dr. Macagba's suggestion of doing away with the machines and services